Meet Your Team

At the Hilton Naples Florida Hotel, you have a complete conference services staff dedicated to making your event a huge success. Years of professional experience in planning and hosting all types of meetings and conventions, for groups of all sizes, has earned us glowing reviews and the distinguished AAA Four Diamond Award.
Our attention to every last detail means you don't have to worry about a thing. Our competent and responsive staff arranges everything, from dining and accommodations to specials programs for team building and spouses. In fact, many groups are so impressed with the superlative service and value, they make Hilton Naples their regular meeting destination.

Specializing in building relationships with leading meeting and travel professional, Niccole feels blessed to represent a leading hotel in Naples that is so dedicated to serving their clients, team & community in which they serve.  Her dedication to representing the Naples Florida Tourism industry was recognized at both the 2012 and the 2011 Paradise Coast Tourism Awards when she was chosen to receive the Public Relations Star Award on behalf of the Hilton Naples in 2012 and named the Outstanding Hotel Sales Employee Award recipient in 2011.

Originally from Pennsylvania, Niccole came to Naples on vacation in 1996 and knew instantly that this paradise would be her new home. Two months later, Niccole was able to realize her dream of living in this beach side town and wakes up everyday feeling gratitude to be surrounded by such a beautiful environment. "My favorite thing about living in Naples is that I am never more than a 5 minute drive from our beautiful beaches.  I never take it for granted and still get tremendous joy out of walking along the beach and spotting new shells to add to our home's decor."

Niccole's passion for photography, animals and her family sustain her time when not out showcasing the Hilton Naples. She is certified to SCUBA dive and is currently mastering the art of digital photography as well as heading up the social media efforts of the Hilton Naples Hotel.  Catch up with Niccole on the Hilton Naples blog: or email Niccole at


Courtney Strong moved to Naples in 1989 from Chicago. She joined the Hilton Family in 2002 as the Catering & Conference Services Administrative Assistant at the Hilton Marco Island. In 2004, she was recognized as Employee of the Year and in 2005 won the Outstanding Support Staff award from the Paradise Coast Tourism Awards.

Courtney joined the Hilton Naples Catering team in April 2011 as the Catering & Sales Coordinator where she delights in planning meeting and event details. In October 2012 Courtney was promoted to Corporate Account Sales & Catering Manager.  What she loves most about her work, is that every day there is something different and exciting happening.

Outside of the hotel, when she is not bowling with her husband and young son Sammy, Courtney can be found sculpting tiny works of art for dollhouse and miniature collectors. Courtney and Sammy also enjoy spending time at the wonderful community parks and libraries that Naples offers. The time is well spent as Sammy was inaugurated as the youngest member of the Friends of the Library of Collier County at the age of four.

Caroline joined Hilton Naples in August 2011 and handles Group Sales and oversees the Wholesale FIT Market.

Originally from Annapolis, MD, Caroline located to Naples in 2000 where she joined the Registry Resort/Naples Grande until 2009 serving in National Account Sales and as Senior Event Manager. She then served as Director of Sales & Marketing at Hawthorn Suites by Wyndham, Naples for two years.

Caroline is an active member of the Sports Council of Collier County and serves on the Economic Development Council of Collier County's “Excellence in Industry” Committee. Known for her attention to detail she has great sense of humor to keep a great balance in the workplace. Away from the hotel she loves the gorgeous weather and beaches that Naples offers.

Tracy moved to Naples, FL in 2011 immediately following her graduation from The College of Wooster in Wooster, OH. Originally from Jamaica, Tracy moved to Naples to be closer to family while still enjoying the tropical weather she is accustomed to and the beautiful beaches.
Tracy joined the Hilton Naples Sales & Catering team in May 2013 as the Sales, Catering & Marketing Coordinator. Here she delights in planning meeting and event details as well as promoting Hilton Naples through various social media markets. What she loves most about her work, is that every day there is something different and exciting happening and she gets to share it with the world. 
During her down time, you can find Tracy volunteering at the American Cancer Society's Relay for Life events or hanging with the dogs. Tracy used to compete in swimming as a child all the way through to college and is also a certified, open-water SCUBA diver; she never needs a reason to be in the water. To get a glimpse of Tracy's personality, follow us on, twitter: or on the Hilton Naples blog:


Patricia White Marsh graduated from Alfred State College, NY, with a degree in Executive Secretarial Science and began her career in the hospitality industry in the Executive Office of the Treadway Red Jacket Inn, Niagara Falls, NY.  After a 20 year diversion into manufacturing/light industry in Western New York, Patricia returned to the hospitality sector upon moving to SW Florida when she became the Catering/Conference Services Administrative Assistant at the Radisson Suite Beach Resort, Marco Island.  Patricia held a similar position at Diamondhead Beach Resort, Fort Myers Beach before joining the Hilton Naples team in 2000 when the hotel opened. 

Patricia has been honored by being selected Employee of the Year 1997 at the Radisson Suite Beach Resort and at the Hilton Naples for 2000, 2002 and 2005.  Patricia has also been actively involved with the Wedding and Party Professionals of Naples as Historian, Secretary, Treasurer and Director.  Patricia is currently the Executive Assistant for Catering and Conference Services at the Hilton Naples.


Ashley is a Fort Myers/Naples native and a passionate Events Professional. After receiving her degree in Hospitality Management with a concentration in Events Management from Florida Gulf Coast University, she began her event career at No Worries Weddings and Events. She quickly moved up the industry ladder and became Catering and Sales Manager at The Club at The Strand.  To keep her planning fresh and current with classic and evolving trends, Ashley became involved in the wedding industry both locally and nationally through The National Association of Wedding Professionals (NAWP).  
The Wedding and Events Industry is a perfect fit for Ashley who enjoys spending time with her clients planning and executing their dream event.  Ashley's dedication to the Industry was recently recognized at the 2013 National Association of Wedding Planners (NAWP) Annual Conference where she earned three award distinctions including:
  • Naples NAWP Chapter Member of the Year,
  • NAWP National Conference Award
  • The Frank Paul Award, which is given to someone who goes above and beyond the NAWP  standards.
Ashley was also recognized by the NAWP Naples Chapter as Member of the Year in 2012.
When not working, you will find her enjoying time with family, friends and most importantly, her Yorkie, Dudley.

Under the direction of Chef Cesar Fernandez, the Hilton Naples' signature restaurant, Shula's Steak House Naples, has been the recipient of many prestigious awards including “The Best Steak House in Southwest Florida”. In addition, Chef Fernandez manages the culinary operations of the Hilton Naples hotel's 18,000 square feet of banquet and meeting space and the in-room dining operation.

Chef Cesar Fernandez's career culinary experience includes four and five diamond properties such as the Alexander Hotel, the Grand Bay Hotel in Coconut Grove, and the El San Juan Hotel. At the Water Hotel, Chef Fernandez received national acclaim for opening the Tangerine Restaurant. Chef Fernandez is a member of the American Culinary Federation and is a “Best Hotel Chef” nominee member of the James Beard Foundation.

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